Payments, Refunds & Returns Policy

Payment, Refunds & Return Policy*

Thanks for shopping at Jaketha.com. If you are not entirely satisfied with your purchase, we would love to be of assistance as we work with you and our third-party merchandisers to resolve your matter in a timely manner.  As a result, we too are often bound by their policies and procedures regarding shipping costs, refunds, and returns that we may pass onto you.

Credit card charges will appear as either DESTINYFOCU, DESTINY-FOCUSED.com, or DESTINY-FOCUSED ENTPS LLC on your billing receipt.

Checks, Money Orders & Credit Cards

Sorry but we do not accept personal checks. Money orders are accepted and must clear prior to shipment or scheduling/receipt of services.

However, we do accept credit cards – Visa & Mastercard – via our secure server.  Address verification is used on all credit card orders. Therefore, your “Bill To:” address must match your credit card’s bill address when ordering. If it does not, it may be subjected to additional verification before your order will be processed. All international/foreign orders are subject to additional verification with the issuing back of the credit card.

PayPal & Square

We do accept PayPal and/or Square as payment options but must receive payment in full prior to shipment or scheduling/receipt of services.

Shipping Costs
Provided all items are in stock and readily available, orders are shipped usually within three business days after payment is received. All packages are shipped via the United States Postal Service (USPS). Tracking numbers are not automatically provided by our third-party merchandiser; therefore, to add an USPS Tracking Number to your order, there is an additional $1.50 charge. To add tracking, you must have at least one item in your cart and then you can click on the USPS add-on item located in the lower-left hand column of the order screen. If you do wish to utilize a tracking number and there is a problem with your order not arriving, please refer to the return policy outlined below. Unfortunately, shipment tracking is not available in most international markets.

  • Orders up to $10.00 is $7.95 in shipping costs
  • Orders from $10.01 to $25.00 is $8.95 in shipping costs
  • Orders from $25.01 to $35.00 is $10.95 in shipping costs
  • Orders from $35.01 to $50.00 is $11.95 in shipping costs
  • Orders from $50.01 to $75.00 is $12.95 in shipping costs
  • Orders from $75.01 to $100.00 is $13.95 in shipping costs
  • Orders over $100.00 is $14.95 in shipping costs
  • International orders to Canada is $38.00 flat rate
  • International orders outside of the US (excluding Canada) is $48.00 flat rate

Order Cancellation
We CANNOT cancel orders after they have been processed and/or shipped. Therefore, out-of-stock items will be removed for your order unless you want said order to be held until all items are in stock. If this be the case, then please write this in the comment section of your order form. Otherwise, we will make every effort to contact you regarding items that are either temporarily or permanently out of stock per our third-party merchandiser prior to processing your order. Please note that additional shipping and/or tracking costs could be incurred if you wish to have items are shipped as they become available (i.e. partial order) instead of as a single unit.

Refunds
Due to the nature of this business, all sales are final! and this extends to pre-orders as well. However, if you have receive an item that is damaged or defective, or perhaps you have received the wrong item(s) altogether, please let us know within 14 days of receipt (per our third-party merchandiser). Since most physical and virtual items are shipped directly from the third-party merchandiser, no return labels will be provided. This means you will need to pay for all return shipping charges in addition to original (standard) shipping charges.

Please note: Regardless if it is for the same or different item(s), customers who repeatedly ask for refunds in any form aside from store credit will be put on our watch list or are immediately banned from future purchases with any of our organizations. This is to prevent unduly damage to our reputation with our payment vendors and to keep product and service costs low.

Return Policy
If a product is defective and/or damaged, the customer is responsible for providing suitable proof of the damage (by way of a photo or similar means of showing the problem or damage suffered) within 14 days of receipt. Please note that PROOF Of THE DEFECTIVE/DAMAGED ITEM IS REQUIRED by the third-party merchandiser! Once all documentation has been provided to us, we will forwarded said documentation for further examination and approval. Once approved, the customer will be instructed to return the item to the address printed on the outside of the box in which it was received. Once again, the cost for returning damaged or defective product is the sole responsibility of the customer.  Once received by the seller, then a replacement product will be shipped back to the customer provided items are .

If a product is received in error meaning its the wrong item ordered, then DOCUMENTED PROOF (by way of a photo or similar means of showing what was actually received) is also due within 14 days of receipt.

Neither the third-party vendor or yours truly is not responsible for incorrectly packaged and incorrectly addressed items that are returned to our third-party seller.

Lastly, we do not accepted returns on products or services gifted to you by another customer nor do we provide returns for special orders or perishable items, such as candles, oils, perfumes, herbs, and the like, for any reason.

Contact Us
If you have any questions on billing or on how to return your damaged/defective or wrong item, please contact us using the specialized form provided below.

*Policy Last Updated: April 10, 2018

 


Problems with Your Order?

We are sorry that you have encountered problems with your order. Please utilize the form below to provide details regarding your missing or damaged items. We look forward to being of assistance to you.